Frequently Asked Questions
Orders & Customization
1. Do you offer custom jewellery designs?
Yes, we offer customized jewellery based on your preferences. You can share your design ideas with us, and we will craft a piece that matches your vision.
2. How can I place an order?
You can place an order through our e-commerce website. For custom designs, you can contact us directly to discuss details before placing an order.
3. How long does it take to process my order?
We confirm every order with the customer before processing. Orders are typically shipped within 5-7 days after confirmation.
Shipping & Delivery
4. What are the shipping timelines?
Standard Shipping: 15-20 days (Free of charge)
Express Shipping: 10-15 days (Additional charges apply)
5. Do you offer international shipping?
Yes, we offer international shipping. Delivery timelines may vary based on the destination.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number to monitor its status.
Returns & Exchanges
7. Do you accept returns or offer refunds?
No, we do not offer returns or refunds. However, if your product is damaged upon opening, we will provide a replacement or exchange
8. What should I do if my product is damaged upon delivery?
If your product is damaged, please share unboxing proof (photo/video) within 24 hours of receiving it. After verification, we will process a replacement or exchange.
Jewellery & Materials
9. What type of diamonds do you use?
We offer lab-grown diamonds, moissanite, and natural diamonds in our jewellery.
10. How do I know my diamond is authentic?
We provide detailed specifications for each diamond, and our lab-grown and natural diamonds come with certifications for authenticity.
11. Do you sell loose diamonds and moissanite?
Yes, we sell loose diamonds and moissanite, which can be used for custom jewellery or investment purposes.
Payments & Policies
12. What payment methods do you accept?
We accept various online payment methods, including credit/debit cards, PayPal, net banking, and UPI.
13. Can I cancel my order after placing it?
Once an order is confirmed, cancellations are not allowed since we begin processing it immediately.