Frequently Asked Questions.
international shipping
security payment
FAQs
Assenicaa is a fine diamond jewelry brand specializing in unique, handcrafted pieces. We offer both ready-to-wear collections and customized jewelry options, tailored to your individual preferences.
Yes, customization is a key service at Assenicaa. We provide personalized design consultations to create a piece that reflects your unique style. You can book an appointment for a one-on-one session to discuss your custom design.
You can easily book a consultation through our website or by contacting us via phone or email. We offer both in-person and virtual meetings to suit your convenience.
- Standard orders are delivered within 9-10 business days.
- In case of unexpected delays or issues, delivery may extend to 15-20 business days.
- Customized orders typically require 15-20 business days due to the detailed craftsmanship involved.
Yes, Assenicaa offers international shipping. Please contact us for details regarding shipping costs and delivery times to your specific location.
Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the status of your delivery.
Assenicaa does not offer refunds or returns on purchases. We encourage customers to review their choices carefully, especially for customized items, to ensure satisfaction with every order.
Yes, we offer wholesale and bulk discounts for large orders. Please contact us at info@assenciaa.com for more information.
Orders can be canceled only if they have not yet entered the shipping process. Please contact us as soon as possible if you need to cancel your order.
Assenicaa is committed to the highest standards of quality. Our diamonds are ethically sourced, and each piece undergoes rigorous quality checks to ensure excellence in craftsmanship.
To maintain the beauty and longevity of your jewelry, we recommend gentle cleaning with a soft cloth and storing it in a secure place. Avoid exposure to harsh chemicals and physical stress.
You can reach us via the contact details provided on our website. Our customer service team is ready to assist with any queries or concerns you may have.