Overview
At our store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy within 7 days of delivery.

Refunds
If you are eligible for a refund, we will process your refund within 10-12 business days of receiving your returned item(s). The refund will be issued back to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account depending on your bank or credit card company.

Exchanges
To be eligible for an exchange, the jewelry must be in its original packaging and in new and unused condition. Please note that personalized or customized items cannot be exchanged.

To initiate an exchange, please email us at [insert email address] with your order number and reason for exchange. Once we receive your request, we will provide you with an exchange shipping label and instructions on how to return your item(s).

Upon receipt of your returned item(s), we will inspect the jewelry to ensure it is in new and unused condition. If everything checks out, we will process your exchange within 8-10 business days. Please note that shipping costs are non-refundable and customers are responsible for return shipping fees unless the item received is damaged or defective.

If you have any questions or concerns regarding our return, refund, and exchange policy, please do not hesitate to contact us. We are here to help and ensure that you have a positive shopping experience with us.

Shipping Returns
To be eligible for a return, the jewelry must be in its original packaging and in new and unused condition. Please note that personalized or customized items cannot be returned.

To initiate a return, please email us at [insert email address] with your order number and reason for return. Once we receive your request, we will provide you with a return shipping label and instructions on how to return your item(s).

Upon receipt of your returned item(s), we will inspect the jewelry to ensure it is in new and unused condition. If everything checks out, we will process your refund within 10-12 business days. Please note that shipping costs are non-refundable.

Need help?
Contact us at info@assenciaa.com for questions related to refunds and returns.
If you have any questions or concerns regarding our return, refund, and exchange policy, please do not hesitate to contact us. We are here to help and ensure that you have a positive shopping experience with us.