Shipping Policy

At Assenicaa, we are committed to delivering your fine diamond jewelry with care and efficiency. Understanding the excitement and anticipation that accompanies the purchase of our unique pieces, we have established a shipping policy designed to meet your needs with reliability and speed.

1. Standard Delivery Time:

For our ready-to-wear collection, customers can expect to receive their orders within 9-10 business days. In the event of unforeseen delays or issues, the delivery may extend to 15-20 business days. We appreciate your patience and understanding in such circumstances and assure you we will do everything possible to expedite your order.

2. Custom Orders:

Customized products, due to their unique and personalized nature, require additional time for crafting and attention to detail. Therefore, the delivery time for custom orders is typically 15-20 business days. This period allows our artisans to meticulously create a piece that meets your exact specifications and our high standards of quality.

3. Shipping Process:

Once your order is ready, it will be securely packaged and shipped. We use reputable courier services to ensure that your precious purchase reaches you safely.
You will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your shipment.

Return and Refund Policy

At Assenicaa, each piece of jewelry is crafted with the utmost care and attention to detail, ensuring that it meets our high standards of quality and design. Due to the unique and personalized nature of our products, we do not offer a refund or return option. We encourage our customers to review their selections carefully before purchase, especially when ordering customized pieces.

Order Cancellation

We understand that circumstances can change. If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have entered the shipping process. Once an order has been shipped, it cannot be canceled.

Customer Service

Your satisfaction is our priority. If you have any questions or concerns regarding your order, shipping, or our policies, please do not hesitate to contact our customer service team. We are here to assist you and ensure a seamless and satisfying experience with Assenicaa.

Need help?

Contact us at info@assenciaa.com for questions related to refunds and returns. If you have any questions or concerns regarding our return, refund, and exchange policy, please do not hesitate to contact us. We are here to help and ensure that you have a positive shopping experience with us.

Thank you for choosing Assenicaa for your fine diamond jewelry. We look forward to being a part of
your most cherished moments.